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Digital Marketing SpecialistCustomer Support Agent

Digital Marketing Specialist | Data Analyst

Location: Remote

Job Type: Salary/Full-Time

Reports To: Marketing Team Lead

Job Overview

GiveSendGo is seeking a Digital Marketing Specialist who specializes in Search Engine Marketing and Optimization to fine-tune our digital presence, optimize our ads, analyze data and help us make smart, data-driven ad-buy decisions.

This position is all about understanding digital advertising inside and out—from crafting the right ads to ensuring our website is fully optimized for search engines. You'll play a key role in finding the right audiences, driving traffic, and improving domain authority. If you're someone who loves diving into analytics, figuring out what works (and what doesn't), and constantly refining strategies, this role is for you.

Responsibilities
  • Digital Marketing: Ensure our digital ads (both display & search) are in perfect alignment with our brand and industry best practices.
  • Search Engine Ad Strategy: Develop and manage paid search campaigns on Google, Microsoft, and others, fine-tuning keywords & phrases, refining targeting, budgets, and creative approaches.
  • Social Media Ad Strategy: Develop and manage paid ad campaigns on popular social media platforms like, LinkedIn, X, Meta, and TikTok– continuously refining strategies for better results.
  • Organic SEO Optimization: Improve our website's search rankings by optimizing key terms, phrases, and structure for organic traffic.
  • SEO/SEM Tools: Use industry-leading platforms to track performance and identify new opportunities.
  • Analytics & Reporting: Track, analyze, and report on ad performance, keyword rankings, and overall website traffic using Google Analytics, Google Search Console, and Google Tag Manager.
Qualifications
  • 5+ years of hands-on experience in SEO/SEM, with proven success in ad strategy.
  • Deep expertise in search ads platforms like Google, Microsoft, Yahoo, DuckDuckGo, Brave, etc.
  • Deep expertise of popular social media ads platforms—like Meta, X, and LinkedIn.
  • Proficiency in Google Search Console, Google Analytics, and Google Tag Manager.
  • Experience using top SEO/SEM tools like SEMRush, Ahrefs, or SimilarWeb.
  • Strong analytical skills – you don't just collect data, you know how to use it.
  • A strategic mindset – you get how all the marketing pieces fit together and can align SEO, SEM, and paid ads for the best results.
  • Curiosity & adaptability – digital marketing evolves fast, and you're always staying ahead of trends.
Optional Skills & Experience
  • Creative Chops: While creating ad content isn't a must, if you can whip up display or video ads, that's a definite bonus.
  • Marketing Data Analysis (Bonus!): If you have a knack for making sense of broader marketing data (beyond just SEO/SEM), we'd love your insights on how to refine our strategy.
  • Experience using Meltwater: a popular content managing, social listening, and engagement platform. (or similar CMS like Hubspot, Sprout, Hootsuite, etc)
Personal & Character Attributes
  • Selfless – Team-oriented and servant-hearted; prioritizes team success over ego.
  • Honest – Transparent and accountable; embraces direct, respectful communication.
  • Innovative – Seeks ways to improve processes and customer experience.
  • Nimble – Thrives in a fast-paced, evolving environment; quickly adapts to change.
  • Excellent – Holds themselves to high standards; committed to growth and impact.
Perks of Working With Us
  • Remote Work! We are a team from around the world. We have mixed and sometimes custom schedules. 100% Remote.
  • Casual, upbeat work environment with a good dose of humor – we're all about being generous, flexible, and creating a supportive place where you can thrive.
  • Opportunities to grow and expand your skills within the team. We place a high emphasis on learning new tools, techniques, and adapting to new technologies.
  • Ability to use your talents for good and make an impact. We are very much mission-focused. Our mission statement is what drives us!
  • Opportunities to meet & interact with fellow staff members at events throughout the year.
Salary & Benefits
  • Salary Range: $50,000 – 60,000
  • Health Care Stipend each pay period
  • 9 Paid Holidays + PTO & Sick Days
  • Attending our annual Gala - a swanky party we throw in the fall!
How to Apply

Send your resume and cover letter to jobs@givesendgo.com with the subject line: Digital Marketing Specialist Application – [Your Name]. Also, let us know how you heard about the position!

Customer Support Agent & Specialist

Location: Remote

Job Type: Full Time (35-40 hours/week)

Reports To: Customer Support Team Lead

Job Overview

We are seeking a passionate, proactive, and problem-solving support agent who thrives in a fast-paced, mission-driven environment. As a key member of our remote support team, you will play a vital role in assisting users, resolving issues, and ensuring an excellent customer experience while sharing the hope of Jesus through crowdfunding.

Responsibilities
  • Respond to customer inquiries via email and chat (phone support may be introduced later).
  • Assist users with campaign creation, editing, verification, and fund withdrawals.
  • Troubleshoot account access, login issues, and payout concerns.
  • Educate users on GiveSendGo's policies, verification processes, and security best practices.
  • Identify and escalate technical issues, fraud concerns, or suspicious activity.
  • Maintain accurate records of customer interactions in the support system.
  • Contribute to Help Center content updates and internal documentation.
  • Communicate with clarity, empathy, and professionalism, ensuring every customer feels valued and supported.
Qualifications
  • Able to work full time, 5 days per week, 8am-4pm EST/EDT, including 1 - 2 Saturday shifts per month. Availability for Sunday shifts a bonus.
  • Excellent written communication skills – clear, professional, and empathetic in email/chat.
  • Strong problem-solving and critical thinking – able to assess customer issues and resolve them effectively.
  • Intermediate computer literacy – comfortable troubleshooting common device and web browser issues.
  • Familiarity with productivity tools – like Google Drive, Docs, and Sheets.
  • Familiarity with AI tools – (e.g., ChatGPT) is a plus.
  • Ability to explain technical concepts – in simple, clear terms for non-technical users.
  • Proven ability to manage multiple customer tickets – simultaneously while maintaining accuracy and professionalism.
  • Attention to detail – ensures data accuracy and follows structured workflows precisely.
  • Comfortable in a fast-paced environment – adapts quickly to changing systems and priorities.
  • Typing speed – at least 45-50 WPM preferred.
  • Familiarity with customer support platforms and CRM systems – (e.g., Freshdesk, Zendesk, Salesforce) is a plus.
Personal & Character Attributes
  • Selfless – Team-oriented and servant-hearted; consistently supports others, prioritizes team success over personal ego.
  • Honest – Transparent and forthright in all communication; takes ownership of mistakes.
  • Innovative – Proactively seeks ways to improve customer experience and internal workflows.
  • Nimble – Thrives in a fast-paced, evolving environment; quickly adapts to new systems.
  • Excellent – Holds themselves to high standards of quality and reliability.
  • Mission-Driven – Fully embraces GiveSendGo's unapologetically Christian mission.
  • Disciplined Yet Creative – Comfortable working within structured frameworks while also contributing ideas.
  • Patient and Empathetic – Handles difficult customer situations with grace and professionalism.
  • Humble and Resolute – Demonstrates humility in success and resilience in adversity.
Perks of Working With Us
  • Fully remote position – work from anywhere in the U.S.
  • Opportunities for advancement in a fast-growing organization.
  • Opportunities to travel for events, conferences, and concerts throughout the year.
  • Opportunities for training and career development to grow your skills and advance in your role.
Benefits
  • Two weeks of paid vacation.
  • Health Care Stipend each pay period.
  • Annual all-expenses-paid trip to our legendary Giver Gala – a celebration of impact, connection, and fun!
  • Holiday pay (double-time) when scheduled to work on company-recognized holidays.
How to Apply

Interested candidates should send their resume along with a cover letter detailing their experience and why they're a great fit for this role to jobs@givesendgo.com. Subject line must be: Customer Support Agent Application- [Your Name]. Also, tell us how you heard about the position.

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