This could be due to your email provider marking our emails as blocked or invalid. To resolve this, you can try the following:
Sometimes, the email might end up in your spam or junk folder. Please check there and mark it as 'Not Spam' if you find it.
Add email@example.com to your email whitelist. This ensures that future emails from us won't be marked as spam.
Reach out to your email provider and let them know you're expecting an email from us. They may be able to assist in unblocking our emails.
If the issue persists, please contact our support team at firstname.lastname@example.org We're here to help get you back on track!