Top 10 Questions People Email GiveSendGo's Customer Service Team

By: Alex Shipley on | Comments: 0

At GiveSendGo, we understand that running a successful crowdfunding campaign can be challenging. That's why we're here to help answer some of the most frequently asked questions our customer service team receives. In this blog, we'll address some of the top questions we receive and provide you with answers to help you successfully manage your campaign.

How do I receive a payout?
At GiveSendGo, we strive to make the payout process as simple and transparent as possible. Here's a quick overview of how the payout process works:
To receive a payout, you need to complete the identity and banking verification process, wait for the initial waiting period to end, and have a balance available for payout. Once these conditions are met, you can request a payout by clicking the "Request Payout" button in the Payouts section of your campaign dashboard. The funds will be transferred to your bank account within one to two days after approval.

How long does it take to receive approval for a payout request?
After you submit a payout request, it takes one to two days for our team to review and approve it. Once approved, you can expect the funds to reach your bank account within one to two additional days.

Why haven't I received my payout yet?
There could be various reasons why you haven't received your payout yet. It could be due to incomplete verification, insufficient funds available for payout, or a delay in approval by the verification team. It's recommended to check the status of your verification and ensure that you have a balance available for payout.

When will my funds be available for payout?
Your funds will be available for payout three days after the successful donation has been made to your campaign. After the initial waiting period, the "Request Payout" button will appear in the Payouts section of your campaign dashboard whenever you have a balance available for payout, and you can request a payout at any time.

How do I change the recipient?
If circumstances change and the recipient can't receive funds, we can help change the recipient. We need confirmation from the organizer and current recipient to ensure the funds go to the right person. Changing the recipient may not always be possible, but we'll try our best to find a solution. If the recipient has passed away, please read this article on what to do. Contact our support team at to change the recipient, and we'll work with you to find the best solution.

Can I hide the givers’ donation amounts on my campaign page? 
Yes! You have the option to toggle the on/off switch next to "Just show giver name and not donation amount" in your Donation Settings to your preferred setting.
When this option is switched on, givers and visitors to your campaign page will only be able to see the names of other givers, and not the amount they gave. However, if this option is switched off, the givers' names and their donation amounts will be visible to other givers and visitors on your GiveSendGo campaign page.In addition to this, you can also make all givers anonymous, show/hide the total amount raised, and turn comments on/off from the same settings page.

How does GiveSendGo determine which campaigns are featured on the home page?
Sharing is the responsibility of the campaign owners. We have thousands of awesome campaigns on GiveSendGo and wouldn't be able to just pick some over others. To keep it fair, we have an algorithm that puts campaigns in our trending section based on shares and donations.

How do I refund my donor(s)?
GiveSendGo may approve requests to close a campaign and refund donors in certain circumstances. However, it's important to note that these refunds do not include any additional amounts donated to GiveSendGo by the giver, percentages donated to GiveSendGo by the campaign owner, or the original processing fees charged by the payment processor. Non-USD currencies are subject to the current conversion rate. This policy is to ensure fair and transparent processes for all users, covering the costs of processing and managing refunds.

How do I connect my campaign to my bank account?
Choose who will receive the funds: yourself, someone else, or an organization. The recipient must be over 18, reside in the payout country, and complete KYC verification with our payment processor. Provide contact info for non-self recipients. We'll send instructions to add banking details for payouts. If you're the recipient, provide banking details and submit the info.

How do I update my bank account information?
To update your bank account, send an email to from the email address associated with your account.

Read more

Who is Going to Give to My Campaign?

By: Alex Shipley on | Comments: 0

One of the biggest questions we often hear from our campaign owners is, "Who is going to give to my campaign?" It's a valid concern, and we understand that it can be intimidating to ask for help from your friends, family, and community. However, we want to encourage you to share your campaign with your inner circle because those are the people most likely to give to your campaign.

Studies have shown that the majority of donations to crowdfunding campaigns come from people who know the campaigner personally. That's because those who are closest to you are often the most invested in your success and want to support you in any way they can. We’ve seen this to be especially true on GiveSendGo. So, if you're hesitant to share your campaign, we urge you to take the leap and share it with those closest to you. Here are some tips to make the process a little easier:

Start with a Personal Message:
Instead of just sharing your campaign link on social media, start with a personal message explaining why your campaign is important to you and why you need their help. This will help your friends and family understand your situation and will encourage them to support you.

Share Your Campaign Everywhere:
Share your campaign link on all of your favorite social media platforms, through email, and even through text message. The more you share, the more likely people are to see your campaign and support it.
Give Updates:
Don't forget to give updates on your campaign's progress which you can do through your campaign dashboard and will appear as updates on your campaign page. Share milestones and accomplishments, and thank your supporters publicly. This will keep people engaged and interested in your campaign.

Be Grateful:
Remember to always be grateful for any support you receive. Even if someone is not able to donate, they can still leave a prayer message for you and share your campaign with their own network, which can help to spread the word even further.

While it's true that your campaign may not go viral and attract strangers to donate, it's important to remember that your friends, family, and community can make a big difference. So don't be afraid to share your campaign with them and ask for their support. Remember, you're not alone in this journey.

Thank you for choosing GiveSendGo to help make a difference in your life and the lives of others.
If you have any further questions please send us a message through our contact page here.
Read more

What Jesus Said About Loving Our Enemies

By: Alex Shipley on | Comments: 0
As followers of Jesus, we’re called to live a life of love and forgiveness toward all people, including our enemies. It can be challenging to love those who have hurt us or treated us unfairly, but Jesus taught us to love and pray for our enemies.

In the book of Matthew, Jesus said, "You have heard that it was said, 'Love your neighbor and hate your enemy.' But I tell you, love your enemies and pray for those who persecute you, that you may be children of your Father in heaven" (Matthew 5:43-45).This is a radical statement, and it challenges our natural inclination to seek revenge or hold a grudge. But Jesus asks us to rise above and not to become a slave to our emotions, but rather to respond with love instead.

When we choose to love our enemies, we are reflecting the character of God, who loves all people, regardless of their actions or beliefs (even when some may not love him in return). Jesus himself washed the feet of Judas, fed him, and taught him as he did his other disciples even though he knew Judas would one day betray him. As we follow Jesus' example, we become more like Him and are able to show His love to others, even to those we may not feel deserve it.

Loving our enemies also has practical benefits. It can lead to reconciliation and healing, both for ourselves and for those we have conflicts with. It can also break down barriers and promote understanding, creating opportunities for dialogue and peaceful resolution.But loving our enemies doesn’t mean condoning their actions or excusing their behavior. It means recognizing their humanity, that they were made in the image of God, and choosing to respond with compassion and forgiveness, even in the face of injustice or harm.

At GiveSendGo, we understand that learning to love our enemies isn’t an easy journey. As a faith-based freedom-loving crowdfunding platform, we’ve faced our fair share of criticism and opposition over the years. However, we choose to respond with kindness and respect, seeking to understand and address concerns in a positive manner. Our commitment to love and forgiveness is rooted in our faith in Jesus, and we strive to reflect His character in all that we do. We remain steadfast in our mission to help people come together in times of need and share the love and hope of Jesus with all who come our way.

So let’s obey and practice Jesus' call to love our enemies and pray for those who persecute us. Let’s trust in His grace and mercy to guide us as we seek to follow His example of love and forgiveness in our daily lives.
Read more